Identify unhappy customers immediately, so you can resolve issues, mend relationships and make improvements to increase customer retention.
With the escalating cost of customer acquisition, businesses live or die based on their ability to keep customers coming back.
If a business doesn't know how their customers feel about their experience with them, then that customer could be lost forever. Even worse, they wouldn't even know what went wrong to fix it!
To earn a customer's loyalty you need to first work out how they feel. Happy customers buy from you again. Unhappy ones won't. Simple.
Understanding customers' feelings gives you the power to act. Resolve little issues before they become big problems, build positive relationships and earn another chance at delivering happiness to that customer. All from within one platform.
Ask your customers
how they feel
Discover why they feel the
way they do
Resolve issues before it's
Track your Customer
Use our Customer Happiness surveys to discover how people feel in one click of an emoji.
Introducing the revolutionary new measurement that helps you keep score in business.
Calculated using your feedback, the Customer Happiness Score helps you measure your business performance so you can set goals for your team and track your improvement over time.
By gamifying happiness and giving your entire team a single goal to get behind. Your customer experiences will improve, making your customers happier and even more loyal.
The platform just asks your customers how they feel because it’s the most important thing that matters to your business.
Tested over 5 years to get the highest possible response rate, 5 emoji faces will get you 20x more feedback than some long-form surveys.
Once you know how your customers feel, a simple “tell us more” free text box tells you the all-important reasons why they feel that way.
Turn feedback into conversations by responding to your customers to build relationships, increase happiness and earn loyalty.
Use email surveys to actively collect customer feedback from your existing database.
Web Link Surveys
Start using The One Question today and within weeks you will have: