Grow your business the easy way:
with Happy Customers and Employees

We tell you exactly how they feel and why they feel that way so you can make every experience a happy one.


Get insight into your business like never before

The One Question is the only system in the world that unlocks exactly how happy your Customers and Employees feel about your business in real-time.

Simply ask them The One Question: “How do you feel about…?” and let them choose an emoji face that resembles their feeling.

Then follow up with “Tell us more…” to find out WHY they feel that way.

Simple, easy and, unlike traditional surveys, people actually fill these in, which means you can start hearing from the usually silent-majority and get the accurate insight you need to keep improving and growing your business.

Turn insight into growth

The One Question encourages more actionable feedback, which starts the engine for growth. All the fuel for that growth engine is built right into the platform allowing you to turn feelings and comments into reports, dashboards, scores, opportunities, conversations and smart campaigns targeting those all-important feelings.

But that’s not all, we’ve also included easy to follow step by step Growth Blueprints you can copy to help you:

Strengthen relationships
and resolve any issues

Boost profits with personalised
marketing messages

Identify opportunities to
improve your business

Measure what matters most in business

The Customer Happiness Score® and Employee Happiness Score® are the revolutionary new ways to measure what matters in real-time and truly know the score in your business.

Let your competition aim to just ‘satisfy’ or measure likelihood to refer, whilst you up the ante and align your teams around the easy to understand scores: two simple numbers between 0-100 derived from the faces of The One Question survey.

Simply get your benchmark score and task your team to act on the insight to raise your scores and see your business and culture automatically improve and grow.

Because What Gets Measured Gets Managed

The One Question is an entire system to grow your business

We don’t just give you a feedback tool that fills up a spreadsheet with data that nobody ever looks at. We give you support, training and blueprints that ensure your success.

Discover how easy growing your business is using The One Question with these done-for-you Growth Blueprints.

BUSINESS OWNER


GROWTH BLUEPRINTS

OPERATIONS


GROWTH BLUEPRINTS

MARKETING


GROWTH BLUEPRINTS

HUMAN RESOURCES


GROWTH BLUEPRINTS

BUSINESS OWNER


MOST POPULAR GROWTH BLUEPRINTS

VIEW MORE BLUEPRINTS

OPERATIONS


MOST POPULAR GROWTH BLUEPRINTS

VIEW MORE BLUEPRINTS

MARKETING


MOST POPULAR GROWTH BLUEPRINTS

VIEW MORE BLUEPRINTS

HUMAN RESOURCES


MOST POPULAR GROWTH BLUEPRINTS

VIEW MORE BLUEPRINTS

We’re here to help you every step of the way

We’re not just selling a tool, we have a proven system, supported by a passionate team of experienced business owners, marketing experts and customer experience professionals that will help you achieve the growth your business deserves.